Refund Policy
Refund Policy
At ConecIndonesia.com, we are committed to ensuring your satisfaction with every purchase you make on our platform. We understand that occasionally, you may need to request a refund due to specific circumstances. Please take a moment to review our Refund Policy to understand the terms and conditions associated with requesting a refund.
1. Eligibility for Refund
We offer refunds under the following circumstances:
- Product Defect or Damage: If you receive a product that is damaged or defective, please contact us within 3 days of receiving the item. We will assess the issue and, if necessary, provide you with a replacement or a refund.
- Order Cancellation: If you decide to cancel your order before it has been shipped or processed, you are eligible for a full refund. Please note that orders cannot be canceled once they have been shipped.
- Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us. We will investigate the issue and, if necessary, offer a refund or a reshipment.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support: Send an email to our Customer Support team at info@conecindonesia.com with the subject line "Refund Request - [Your Order Number]." In the email, provide a detailed explanation of the reason for the refund request, along with any relevant supporting documentation, such as photos of damaged products.
- Wait for Confirmation: Our Customer Support team will review your request and respond to you within 10 business days to confirm whether your request has been approved.
- Return the Product (if applicable): If your refund request is approved, you may be required to return the product to us. We will provide you with instructions for the return process, including the return address.
3. Refund Process
Upon approval of your refund request, we will process the refund within 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that the timing of the refund may vary depending on your payment provider.
4. Non-Refundable Items
Some items on ConecIndonesia.com may not be eligible for refunds due to their nature or customization. These items include, but are not limited to, personalized products, digital downloads, and perishable goods.
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please feel free to contact our Customer Support team at info@conecindonesia.com. We are here to assist you and ensure a positive shopping experience.
6. Policy Updates
ConecIndonesia.com reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically to stay informed about any changes that may affect your refund eligibility.
Thank you for choosing ConecIndonesia.com. We appreciate your trust in our platform, and we are committed to providing you with the best possible service and support.
At ConecIndonesia.com, we are committed to ensuring your satisfaction with every purchase you make on our platform. We understand that occasionally, you may need to request a refund due to specific circumstances. Please take a moment to review our Refund Policy to understand the terms and conditions associated with requesting a refund.
1. Eligibility for Refund
We offer refunds under the following circumstances:
- Product Defect or Damage: If you receive a product that is damaged or defective, please contact us within 3 days of receiving the item. We will assess the issue and, if necessary, provide you with a replacement or a refund.
- Order Cancellation: If you decide to cancel your order before it has been shipped or processed, you are eligible for a full refund. Please note that orders cannot be canceled once they have been shipped.
- Non-Delivery: If you do not receive your order within the specified delivery timeframe, please contact us. We will investigate the issue and, if necessary, offer a refund or a reshipment.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer Support: Send an email to our Customer Support team at info@conecindonesia.com with the subject line "Refund Request - [Your Order Number]." In the email, provide a detailed explanation of the reason for the refund request, along with any relevant supporting documentation, such as photos of damaged products.
- Wait for Confirmation: Our Customer Support team will review your request and respond to you within 10 business days to confirm whether your request has been approved.
- Return the Product (if applicable): If your refund request is approved, you may be required to return the product to us. We will provide you with instructions for the return process, including the return address.
3. Refund Process
Upon approval of your refund request, we will process the refund within 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that the timing of the refund may vary depending on your payment provider.
4. Non-Refundable Items
Some items on ConecIndonesia.com may not be eligible for refunds due to their nature or customization. These items include, but are not limited to, personalized products, digital downloads, and perishable goods.
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please feel free to contact our Customer Support team at info@conecindonesia.com. We are here to assist you and ensure a positive shopping experience.
6. Policy Updates
ConecIndonesia.com reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically to stay informed about any changes that may affect your refund eligibility.
Thank you for choosing ConecIndonesia.com. We appreciate your trust in our platform, and we are committed to providing you with the best possible service and support.